Orchestrate
Omnichannel journeys
Build connected customer journeys across WhatsApp, RCS, SMS and Email with decisions, delays, webhooks and conversion-aware stopping.
Enterprise communication cloud
DigiSampark
Every message. Every channel. One accountable journey.
DigiSampark is an enterprise omnichannel communication platform for orchestrating personalised and service-critical journeys across SMS, RCS, WhatsApp and Email. It brings recipients, consent, templates, delivery infrastructure, responses and operational outcomes into one governed environment—across any sector.
Command centre
One accountable journey
Design, deliver and measure every customer communication.
DigiSampark replaces fragmented channel tools with a single control plane for audiences, permissions, content, routing, delivery, conversations and outcomes.
Recover
Intelligent channel fallback
Automatically select the best available route and recover undelivered journeys through governed fallback sequences.
Govern
Template & consent control
Manage consent, preferences, DLT templates, WhatsApp approvals, suppression lists, quiet hours and frequency caps centrally.
Observe
Real-time delivery operations
Trace every message from API acceptance to provider receipt, customer engagement and final business event.
Converse
Two-way communication
Bring replies, customer context and service-queue routing into the same journey that initiated the conversation.
Attribute
Cost & conversion attribution
Compare channels, explain assisted outcomes, quantify recovery and connect communication spend to business value.
Operating model
From audience selection to accountable outcome.
Every stage remains governed and observable, giving business, compliance and operations teams one shared source of truth.
Prepare the journey
Connect people and operational records from CRM, ERP, health, citizen-service or core business systems, then apply consent and policy.
Author & approve
Personalise reusable templates, preview each channel and complete maker-checker approval.
Route & recover
Send through healthy providers, collect delivery receipts and trigger automatic channel fallback.
Close the loop
Connect delivery, replies, service events and business webhooks to cost, outcomes and a complete recipient-level audit history.
Cross-sector enablement
Communication infrastructure for every operating domain.
DigiSampark connects to the systems each sector already depends on—helping organisations communicate with customers, patients, citizens, partners and employees through one governed platform.
Everyday communication, sector by sector
- Healthcare appointments, diagnostic reports, care plans and medication reminders
- Government tax reminders, application updates, benefit notices and emergency alerts
- Financial-service payments, renewals, collections and fraud communication
- Commerce orders, loyalty journeys, delivery updates and service recovery
One platform, connected to your systems
- Trigger journeys from CRM, ERP, health, tax, citizen-service or commerce platforms
- Apply consent, language, channel preference, quiet hours and frequency policies
- Use WhatsApp, RCS, SMS and Email with delivery-aware fallback
- Stop, escalate or continue journeys when replies and operational events arrive
People & operational data
Connect CRM, ERP, health, tax, citizen-service and commerce platforms.
Consent & policy
Apply permissions, preferences, language, quiet hours and regulatory controls.
Journey orchestration
Coordinate decisions, timing, approvals and stopping rules from a visual workflow.
Omnichannel delivery
Route across WhatsApp, RCS, SMS and Email with automatic fallback and recovery.
Business-event webhooks
React to appointments, payments, tax status, applications, orders and service events.
Live reporting & outcomes
See delivery, engagement, cost and operational results in one accountable view.
Production interface
Operational depth without channel fragmentation.
Five connected workspaces give executives, campaign teams, delivery operators and analysts the detail they need without losing shared context.
Enterprise foundation
Governance built into the communication layer.
DigiSampark is designed for high-volume, regulated communication where identity, permission, resilience and auditability cannot be added later.
Identity & governance
- Multitenancy, SSO and identity-provider integration
- Role-based access control and maker-checker approval
- Immutable audit trails and version history
- Encryption and configurable data residency
Consent & sender trust
- Consent, preferences, suppression and opt-out enforcement
- DLT and WhatsApp template governance
- Email SPF, DKIM and DMARC health
- Quiet hours, frequency caps and multilingual templates
Delivery resilience
- Provider routing and automatic failover
- Rate limiting, retry policies and real-time receipts
- Regional performance and incident operations
- Searchable message traces and provider logs
Enterprise integration
- API keys, webhooks and SDK integrations
- CRM, CDP, ERP and contact-centre connectivity
- Customer replies and service-queue routing
- Business-event and revenue attribution
Make every customer journey accountable.
Talk to TechSalo about your communication volumes, consent model, provider landscape and business-attribution goals.